Privacy Policy

1. What Information Do We Collect?

Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you register for an account, use the Services, or contact us. The personal information we collect depends on how you interact with us and the Services, the choices you make, and the features you use. Personal information we collect may include:

• Account registration data: email address, display name, and password (stored in hashed form)
• URLs submitted for auditing: the web addresses you submit for plain language compliance analysis
• Payment information: if you purchase a paid plan, payment details are collected and processed by our third-party payment processor (e.g., Stripe)
• Communications: if you contact us via email or through the Services, we collect the content of your messages
• Feedback and survey responses: if you participate in surveys, submit feedback, or leave reviews

Information Collected Automatically

When you access or use the Services, we automatically collect certain information, including:

• Log and usage data: IP address, browser type and version, operating system, date/time stamps, clickstream data
• Device information: device type, unique device identifiers, and device operating system
• Cookie and tracking data: information collected through cookies, web beacons, and similar technologies

2. How Do We Process Your Information?

We process your personal information for the following purposes:

• To provide and maintain the Services
• To process transactions: including billing for paid plans and managing subscription status
• To communicate with you: including sending account-related notifications and customer support
• To improve the Services: including analyzing usage patterns and developing new features
• To ensure security: including monitoring for suspicious activity and preventing fraud
• To comply with legal obligations: including responding to lawful requests from government authorities

3. When and With Whom Do We Share Your Personal Information?

We may share your personal information in the following circumstances:

• With service providers: cloud hosting providers, payment processors, email delivery services, and analytics providers
• With AI/LLM service providers: when you submit a URL for audit, the publicly available text content is sent to Google Gemini
• For legal compliance: we may disclose your information if required to do so by law
• With your consent: we may share your information when you have given us explicit consent

We do not sell your personal information. We do not share your personal information with third parties for their direct marketing purposes.

4. Do We Use Cookies and Other Tracking Technologies?

Yes. We use cookies and similar tracking technologies to access or store information, including:

• Essential cookies: necessary for the Services to function (session cookies, security tokens)
• Analytics cookies: to understand how users interact with the Services
• Preference cookies: to remember choices you have made

We do not use advertising cookies or participate in ad networks or retargeting programs.

5. Do We Offer Artificial Intelligence-Based Products?

Yes. The ClearGov Language platform uses artificial intelligence, specifically large language models (LLMs), as a core component of its scoring engine.

When you submit a URL for plain language compliance auditing, the extracted text is sent to a third-party LLM API (currently Google Gemini) for analysis. We use paid API tiers where Google's terms explicitly state that your input is not used to train their models.